Cancellation & Refund Policy

Please review our cancellation and refund terms before confirming your holiday package or travel service. We aim to communicate applicable conditions clearly.

Important: Cancellation charges, refund eligibility and timelines may depend on the package, travel dates, supplier terms and the conditions communicated at the time of booking. Please check your booking confirmation before making a request.

1. Booking Cancellation

To request a cancellation, contact our support team using the contact details provided on this website. Include your booking reference, customer name and travel dates. A cancellation request is subject to the terms applicable to your confirmed booking.

2. Refund Eligibility

Refund eligibility is assessed according to the specific package or service purchased and the cancellation conditions disclosed before payment. Some bookings may be non-refundable or may incur cancellation charges.

  • Any applicable cancellation charges may be deducted.
  • Supplier or accommodation-provider rules may apply.
  • Non-refundable services may not qualify for a refund.
  • Any approved refund will be based on the applicable booking terms.

3. Refund Processing Time

Once a refund is approved, we aim to process it within 7–10 business days, subject to verification and payment-provider processing. The time taken for the amount to appear in your account may vary by bank or payment method.

4. Cancellation by Us or a Service Provider

If a booking cannot be fulfilled due to cancellation by us or the relevant service provider, we will contact the customer regarding available alternatives or any refund due under the applicable booking terms and law.

5. Changes to Bookings

Requests to change travel dates, guest details, accommodation or package services depend on availability and supplier conditions. Additional charges may apply. A change request is not confirmed until approved by our team.

6. How to Request a Refund

Please contact our team and provide:

  • Your booking ID or payment reference
  • Name and contact details used for the booking
  • Reason for cancellation or refund request
  • Relevant payment confirmation, if requested
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7. Policy Updates

This policy may be updated from time to time. The booking terms communicated to you at the time of purchase, along with applicable law, will be considered when handling cancellation and refund requests.

8. Contact Us

For questions about cancellations or refunds, please reach out through our Contact Us page or use the support details listed on this website.

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